Amazing nurses, incredibly helpful. Best experience I’ve ever had of speaking to infertility ever! And I’ve spoken to many. Consistently good across all members of staff

Excellent staff – so friendly. Felt like big family

All the nurses have been very helpful and reassuring – makes this whole process a lot easier, we’re very grateful. This goes for all the staff

Excellent nursing support definitely helped throughout a stressful time

They were always extremely helpful and very friendly. They made us feel as if they were personally interested in achieving a positive outcome for us. We always felt happy to call them any questions we had

Nursing staff are excellent. They really make an effort to make you feel comfortable and are kind and considerate. IVF is an emotional rollercoaster – you need nurses who are friendly, encouraging and sympathetic.

Fabulous nursing team, able to ask questions, phone emergency line, never made me feel like they weren’t pleased to help

Really made me feel they had time they had time to answer all my questions, explaining everything very well and I felt confident they were handling out case securely and with the right amount of care

Very quick responses to any questions asked

They were always extremely helpful and very friendly. They made us feel as if they were personally interested in achieving a positive outcome for us. We always felt happy to call them with any questions we had

Provided plenty of information and answered our questions to help us make the right choice

Really made me feel like they had time to answer all my questions, explained everything very well and I felt confident they were handling our case securely and with the right amount of care

Everything was explained very clearly and you felt they were doing everything they could do to develop good embryo’s

Very quick responses to any questions asked

When texting or ringing with a concern during my treatment I was always treated with full respect and made to feel like my concern was valid, even if it was very early in the morning or late at night

Excellent, when I had questions/worries re the meds and instructions. Also would write it down and email instructions to me

We felt very happy with our experience at the clinic

I honestly don’t think there is anything you need to improve on

Staff were very helpful and clear

All the reception staff were great – professional, understanding, knowledgeable

Extremely helpful, polite and friendly

They were excellent – always very appropriate and professional but caring and compassionate as well

Very useful to be able to utilise the refund programme – not available in other clinics